Returns & Exchanges
We hope you’ll love your order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.
Returned items must be unused and in their original packaging.
Refunds are not available on underwear and earrings due to hygiene reasons.
You can easily return all or part of your order by post, just follow these instructions:
- Complete a return form here. Please select a reason for return and detail as much as possible in the message box.
- We will send you an email back with further instructions.
Always make sure that you get a proof of postage receipt from the post office.
We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.
Refunds will be credited to your original method of payment and will exclude postage.
FAULTY OR INCORRECT ITEMS
If a replacement item is not required then we will refund you for the faulty/incorrect items plus your original delivery costs.
After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.
Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.
If your card has expired or has been declined we will arrange for another method of payment.
If you do not receive an email from us within 28 days, please contact Customer Service using the contact us form or click here and we will look into this for you.
your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CD's or software which have been unsealed;
magazines; or tailor-made / customised products).
Once we have received the items we will refund you on the payment option you used to purchase the order with.
price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full
vouchers back for us to process a refund. Refunds only apply to the total order, If the total order is not returned ”i.e. 3 for 2 promo” a partial refund will be issued subtracting the value of the promo item.