Returns & Exchanges

RETURNS POLICY

 

We hope you’ll love your order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.

Returned items must be unused and in their original packaging. 

Refunds are not available on underwear and earrings due to hygiene reasons.

 
HOW TO REQUEST A RETURN

 

You can easily return all or part of your order by post, just follow these instructions:

  • Complete a return form here.  Please select a reason for return and detail as much as possible in the message box.
  • We will send you an email back with further instructions.

Always make sure that you get a proof of postage receipt from the post office.

We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.

Refunds will be credited to your original method of payment and will exclude postage.

 

FAULTY OR INCORRECT ITEMS

All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form here and we will get back to you.  We may ask you to return the item free of charge or we may just send out a replacement.

If a replacement item is not required then we will refund you for the faulty/incorrect items plus your original delivery costs.
 
  
REFUNDS ON YOUR ACCOUNT
 
We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.

If your card has expired or has been declined we will arrange for another method of payment.
 
 
NOTIFICATION OF RECEIPT OF YOUR RETURN
 
Once your returned order has been processed by our warehouse team, we will email to let you know. 

If you do not receive an email from us within 28 days, please contact Customer Service using the contact us form or click here and we will look into this for you.
 
 
REFUNDS OF DELIVERY CHARGES
 
Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders
 
 
CANCELLATION OF AN ORDER
 
Under the Distance Selling Regulations EU customers have 14 working days (beginning the day after receipt) to cancel
your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CD's or software which have been unsealed;
magazines; or tailor-made / customised products).
 
In this case, we will provide a full refund, but you must return the cancelled items to us at your cost should you already have received them.

Once we have received the items we will refund you on the payment option you used to purchase the order with.
 
 
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
 
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full
price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full
multi-buy value.
 
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or
vouchers back for us to process a refund. Refunds only apply to the total order, If the total order is not returned ”i.e. 3 for 2 promo” a partial refund will be issued subtracting the value of the promo item.
 
 
STATUTORY RIGHTS
 
Your UK statutory rights are not affected by our returns policy.